Meet Gus, the guy behind Lorvo
When you write to Lorvo, you get me, not a bot
Hi, I'm Gus. That's me in the photo, getting a very wet kiss from a very friendly yorkie.
I run Lorvo on my own, from Sion, a small city in the Swiss Alps. No call center, no team of 50, no chatbot pretending to be “Sarah.”
You've probably ordered from a store you'd never heard of and wondered if anyone was really there. Here, someone is. It's me.
Shanghai, Colombia, and a lot of bike trips
I've lived in Shanghai and in Colombia, and I've done a lot of bike trips around the world.
In Shanghai, I saw a lot of products I'd never seen back home. Today I do that on purpose: I look at a lot of products, and only a few make it into this shop.
What happens after you click buy
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I read the bad reviews too
Before I sell anything, I go through what real buyers say about it, the angry reviews included, so you don't have to.
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If it breaks, that's on me
If it shows up damaged, breaks, or stops working in the first 30 days, send me a photo. You pick: your money back or a new one. You don't ship anything back. And if your order still hasn't shown up after 30 days, I refund you.
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You'll hear back from a human
Your message comes straight to my inbox, and I answer within 2 business days. Once your order ships, you get a tracking number by email, so you're never left guessing.
Thanks for getting to know me
Got a question before you order? Write to me. I'd rather answer it than have you guess.
Gus
Breaks or stops working? Refunded for 30 days · Free US shipping